Group: netwin.surgemail
Subject: [SurgeMail List] Error when trying to view mail in Surgeweb
Date: Wed, 12 Jul 2017 10:10:18 +1000

Hi
One of our customers is getting the following error when trying to view his mail in Surgeweb.
====================================================
Unknown error on ajax request. Please report this code to support: TypeError:qmsg is undefined
[cmd=show&page=~msg.js&msg_id=87731&fld_id=INBOX]
==================================================== 

He has a lot of mail in his inbox 20,000 +
 
tom cross
m: 0418 295 336
partner HTMLnet.


 

Click for full image 8k
From: Surgemail Support (Marijn) <surgemail-support@netwinsite.com>
Date: Wed, 12 Jul 2017 16:04:32 -0500

This is a multi-part message in MIME format.

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Content-Type: text/plain; charset=us-ascii; format=flowed


This generally means that some formatting on a particular message is 
tripping up surgeweb's json encoding / browsers parsing of special 
UTF8 characters in the message data. Mostly this is the result of 
maliciously, badly encoded spam messages. Although all known issues we 
have had in the past are currently resolved.

Try the other suggestion wrt fixing the account message downloads 
first. If that does not resolve matters it is likely to be one of the 
most recent 100 messages in the inbox. Move messages to another 
folder, and effectively using a binary search by moving half the 
messages aside you should have the problem message isolated in about 7 
move operations.

Marijn


On Wednesday 12/07/2017 at 12:10 pm, Tom Cross  wrote:
>
>
> Hi
> One of our customers is getting the following error when trying to 
> view his mail in Surgeweb.
> ====================================================
> Unknown error on ajax request. Please report this code to support: 
> TypeError:qmsg is undefined
> [cmd=show&page=~msg.js&msg_id=87731&fld_id=INBOX]
> ====================================================
>
> He has a lot of mail in his inbox 20,000 +
>
> tom cross
> m: 0418 295 336
> partner HTMLnet.
>
>
>
>

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Content-Transfer-Encoding: quoted-printable

<html>
<head>
<style>
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 .sw_message {FONT-SIZE: 12pt;FONT-FAMILY:Tahoma,Arial,Helvetica,sans-serif;background:white;}
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 .sw_message blockquote blockquote{border-left:2px solid #006312;color: #006312;}
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<body class=3d"sw_message">
<div>This generally means that some formatting on a particular message is tr=
ipping up surgeweb's json encoding / browsers parsing of special UTF8 charac=
ters in the message data. Mostly this is the result of maliciously, badly en=
coded spam messages. Although all known issues we have had in the past are c=
urrently resolved.&nbsp;</div><div><br></div><div>Try the other suggestion w=
rt fixing the account message downloads first. If that does not resolve matt=
ers it is likely to be one of the most recent 100 messages in the inbox. Mov=
e messages to another folder, and effectively using a binary search by movin=
g half the messages aside you should have the problem message isolated in ab=
out 7 move operations.</div><div><br></div><div>Marijn</div><div>&nbsp;</div=
><div id=3d"editor_signature"></div><div>On Wednesday 12/07/2017 at 12:10 pm=
, Tom Cross  wrote: </div><blockquote type=3d"cite"><div class=3d"sw_message=
"><div>Hi</div><div>One of our customers is getting the following error when=
 trying to view his mail in Surgeweb.</div><div>=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</div><div>Unknown err=
or on ajax request. Please report this code to support: TypeError:qmsg is un=
defined<br> [cmd=3dshow&amp;page=3d~msg.js&amp;msg_id=3d87731&amp;fld_id=3dI=
NBOX]</div><div>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d&nbsp;</div><div><br></div><div>He has a lot of mail in=
 his inbox 20,000 +</div><div>&nbsp;</div><div id=3d"">tom cross<div>m: 0418=
 295 336</div><div>partner HTMLnet.<br> [ Image ] <br></div><br></div><div>&=
nbsp;</div></div></blockquote><br> 
</body></html>

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