Group: netwin.surgemail
From: Tom Cross <tomc@html.com.au>
Subject: [SurgeMail List] Re: More on Error when trying to view mail in Surgeweb
Date: Wed, 12 Jul 2017 12:40:25 +1000

While logged on as the user in Surgeweb and highlighting Inbox, 
It is showing, top right, 1-100 of calculating... (562+) >  >> 
With other customers this usualy calculates out to the total messages.
Also every couple of minutes I am getting a green popup saying 
"29943 new messages received"
Yet if I go to the users Folder under the "New" folder there is only 562 files in the folder.
 
tom cross
m: 0418 295 336
partner HTMLnet.


 
On Wednesday 12/07/2017 at 10:10:19, Tom Cross wrote:
Hi
One of our customers is getting the following error when trying to view his mail in Surgeweb.
====================================================
Unknown error on ajax request. Please report this code to support: TypeError:qmsg is undefined
[cmd=show&page=~msg.js&msg_id=87731&fld_id=INBOX]
==================================================== 

He has a lot of mail in his inbox 20,000 +
 
tom cross
m: 0418 295 336
partner HTMLnet.


 


Click for full image 8k
Click for full image 8k
From: Surgemail Support (Marijn) <surgemail-support@netwinsite.com>
Date: Wed, 12 Jul 2017 16:00:10 -0500

This is a multi-part message in MIME format.

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Check how many messages there actually are in the inbox by checking 
files on disk... Anywhere up to 50k I know to be fine by default, and 
I think up to several hundred k should be fine. At some stage 
depending on your surgemail settings imap will start to limit the 
messages it shows you. It may be you are seeing something odd 
associated with that limit?? It is not something I have come across or 
been reported before though.

The way this download is supposed to work is that on first large 
folder access, the first surgeweb access gets a lock on the folder and 
continues background downloading the messages until complete. During 
this proccess the folder list can be accessed - and should show you 
the calculating status. However, during that time it should not be 
able to "receive new messages".

Try resetting the surgeweb cache for the account ( Options - 
preferences - advanced - clear indexes), and maybe even restart 
surgemail to make sure there is no lock / background thread on the 
folder anymore and access the account again using surgeweb.

Let us know if that improves matters thanks.

Marijn


On Wednesday 12/07/2017 at 2:40 pm, Tom Cross  wrote:
>
>
> While logged on as the user in Surgeweb and highlighting Inbox,
> It is showing, top right, 1-100 of calculating... (562+) >  >>
> With other customers this usualy calculates out to the total messages.
> Also every couple of minutes I am getting a green popup saying
> "29943 new messages received"
> Yet if I go to the users Folder under the "New" folder there is only 
> 562 files in the folder.
>
> tom cross
> m: 0418 295 336
> partner HTMLnet.
>
>
>
>
> On Wednesday 12/07/2017 at 10:10:19, Tom Cross  wrote:
>>
>>
>> Hi
>> One of our customers is getting the following error when trying to 
>> view his mail in Surgeweb.
>> ====================================================
>> Unknown error on ajax request. Please report this code to support: 
>> TypeError:qmsg is undefined
>> [cmd=show&page=~msg.js&msg_id=87731&fld_id=INBOX]
>> ====================================================
>>
>> He has a lot of mail in his inbox 20,000 +
>>
>> tom cross
>> m: 0418 295 336
>> partner HTMLnet.
>>
>>
>>
>>


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<div>Check how many messages there actually are in the inbox by checking fil=
es on disk... Anywhere up to 50k I know to be fine by default, and I think u=
p to several hundred k should be fine. At some stage depending on your surge=
mail settings imap will start to limit the messages it shows you. It may be =
you are seeing something odd associated with that limit?? It is not somethin=
g I have come across or been reported before though.</div><div><br></div><di=
v>The way this download is supposed to work is that on first large folder ac=
cess, the first surgeweb access gets a lock on the folder and continues back=
ground downloading the messages until complete. During this proccess the fol=
der list can be accessed - and should show you the calculating status. Howev=
er, during that time it should not be able to "receive new messages".</div><=
div><br></div><div>Try resetting the surgeweb cache for the account ( Option=
s - preferences - advanced - clear indexes), and maybe even restart surgemai=
l to make sure there is no lock / background thread on the folder anymore an=
d access the account again using surgeweb.</div><div><br></div><div>Let us k=
now if that improves matters thanks.</div><div><br></div><div>Marijn&nbsp;</=
div><div>&nbsp;</div><div id=3d"editor_signature"></div><div>On Wednesday 12=
/07/2017 at 2:40 pm, Tom Cross  wrote: </div><blockquote type=3d"cite"><div =
class=3d"sw_message"><div>While logged on as the user in Surgeweb and highli=
ghting Inbox,&nbsp;</div><div>It is showing, top right, 1-100 of calculating=
.... (562+) &gt; &nbsp;&gt;&gt;&nbsp;</div><div>With other customers this usu=
aly calculates out to the total messages.</div><div>Also every couple of min=
utes I am getting a green popup saying&nbsp;</div><div>"29943 new messages r=
eceived"</div><div>Yet if I go to the users Folder under the "New" folder th=
ere is only 562 files in the folder.</div><div>&nbsp;</div><div id=3d"">tom =
cross<div>m: 0418 295 336</div><div>partner HTMLnet.<br> [ Image ] <br></div=
><br></div><div>&nbsp;</div><div>On Wednesday 12/07/2017 at 10:10:19, Tom Cr=
oss  wrote: </div><blockquote><div class=3d"sw_message"><div>Hi</div><div>On=
e of our customers is getting the following error when trying to view his ma=
il in Surgeweb.</div><div>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</div><div>Unknown error on ajax request. P=
lease report this code to support: TypeError:qmsg is undefined<br> [cmd=3dsh=
ow&amp;page=3d~msg.js&amp;msg_id=3d87731&amp;fld_id=3dINBOX]</div><div>=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d&nbsp;</div><div><br></div><div>He has a lot of mail in his inbox 20,000 =
+</div><div>&nbsp;</div><div id=3d"">tom cross<div>m: 0418 295 336</div><div=
>partner HTMLnet.<br> [ Image ] <br></div><br></div><div>&nbsp;</div></div><=
/blockquote><br></div></blockquote><br> 
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